This is a sort of public service announcement…or it could just be Suze letting a genie out of its bottle.either way, let my experience be a lesson in what to should you too receive a scam phone call about your computer.
For the past month, every other day or so I have been receiving phone calls from “Microsoft support”. The phone rings and a long distance number pops up. I (of course) write down the number before I answer…I AM on a limited minutes phone system and like to keep track.
The calls have been from California, Missouri, Arizona, New Mexico and New York…so far.
The conversation always goes in the same basic direction.
Phone rings…I answer “hello”
A young person’s voice in a strong Indian or Asian (depending) accent says “This is Bob, Sheila, Sadie, James or Neville from Microsoft Support Assistance” “Your computer has sent a signal to us that there is a problem with…some unintelligible something-or-other. We have to connect to your computer using our remote servers to fix the issue. SO YOU WON’T GET SCAMMED!”
I say something along the lines of “and what is my operating system?” and after a few mumbles the response is “it doesn’t matter. All computer systems are the same and your computer needs to be fixed. Are you sitting at your computer now so we can fix it?”
I generally begin again and say “since you do not know what system I use, and they are all different, I won’t be connecting thanks”…at which point they become quite rowdy.
I have been told “You are stupid not to let us fix your computer. it only takes a minute now go sit down”.
I have been cursed at, yelled at, told I am stupid, told my computer is full of viruses, called a dumb bitch, and once told they would find where I live and take the computer”.
Now, I KNOW they are scammers. From the very first call. For one thing, my son’s best friend works at Microsoft in Austin, Texas and is a software and technical service support person who daily solves peoples problems with their systems. Matt has never once called anyone to tell them they had a problem. Microsoft NEVER calls their customers unless it is requested by the customer.
Genrally I just ask them politely to stop calling me. This morning though I was totally fed up with one person “Sadie” who would not stop. I finally blew a whistle into the phone, then said ‘do I have your attention? Good. I am notifying you that this call has been recorded by the NSA and my local police department. They are now going to a judge for a search warrant. You will be found. have a good day” and hung up the phone.
So, if you receive a wierd phone call from any “Microsoft support” and you have not requested the call, these guys are scammers and not working for Microsoft.
And, if you get a call form any of the following numbers (US stateside) hang up. It’s Bob,Sheila, Sadie etc trying to scam you out of something.