I took George to his followup medical exam yesterday, thinking it would be nothing much………
After all, George came through surgery and has been recovering nicely. His rehab is going great, his color is better, he is sleeping better, eating better…and he is happy most of the time now.
So, I really wasn’t prepared for the doctor to say “well, George..you are in cardiac failure and we need to implant a defibrillator”.
Now, I logically understand the difference between heart failure and heart attack. A heart attack occurs when there is a blockage in a vein or artery that interrupts blood flow through the heart. Cardiac or heart failure is a matter of electricity, or failure of a valve. I get this.
BUT, He just had freakin open heart surgery and they should have fixed him!
so, today after calming down overnight, I started making phone calls.
First to the Veteran’s Administration for a referral and authorization approval…42 minutes waiting through Muzak and 7 transfers later I was told “he is pre-authorized through Sept 30, 2019 for all cardiac services”. I (of course because I am NOT stupid) asked for a confirmation letter. TO BE FAXED….NOW. I got it too!
Then it was a call to the cardiologist to schedule yet another surgery…5 phone transfers and 28 minutes on hold later I was connected……and the doctor wasn’t available, BUT the nurse would ask first thing in the morning to schedule George for surgery……….
another four transfers and a 17 minute hold and I spoke with the prescription filler for George’s new meds…..4 transfers and a 22 minute hold later I was able to speak with the billing department and make arrangements for the VA to be billed for upcoming services.
I am grateful…truly grateful the VA is picking up George’s medical bills and prescriptions…I AM! BUT, the massive amount of bullshit one has to wade through to get services is astonishing!
In any event, we should have a surgery date as soon as next week for this implantation…and I will be once again freaking out as it is an “OUTPATIENT procedure”!